Saturday, May 28, 2011

How To File A Complaint Against A Bank

How To File A Complaint Against A Bank
If your mortgage loan is serviced or owned (i.e. the "investor" on the loan) by one of the large national banks (see the partial list below), you can probably file a complaint against the bank at the Office of the Comptroller of the Currency (OCC) - Administrator of National Banks, which is a US government office set up as an independent bureau of the United States Department of the Treasury. You can find out more information regarding the OCC on the Wikipedia Office of the Comptroller of the Currency page.
Partial list of the large national banks which would fall under the jurisdiction of the OCC:
  • Bank of America (BAC Home Loans and also formerly Countrywide)
  • Bank of New York (also formerly Mellon Bank)
  • Chase (JPMorgan Chase)
  • CitiMortgage
  • Commerce Bank, N.A.
  • Green Bank
  • OneWest
  • Wells Fargo (also formerly Wachovia)
  • U.S. Bank
If your bank or mortgage company is not listed above, you can check to see if the OCC would regulate your bank or mortgage company by visiting the Federal Financial Institutions Examination Council (FFIEC) Consumer Help Center. You can find out more information regarding the FFIEC on the Wikipedia Federal Financial Institutions Examination Council page. If the search function on the FFIEC page indicates that the OCC does not supervise the bank or mortgage company that you want to file a complaint against, it will tell you the correct regulatory authority to pursue your complaint with.

If your bank or mortgage company is not working with you to help avoid foreclosure, I recommend that you file a complaint to help prevent foreclosure. The bank will respond. The last OCC complaint that I recommended a client file resulted in phone calls from the bank's vice president's office. In addition to filing the complaint, you should contact a foreclosure defense and/or bankruptcy attorney, a short sale real estate specialist like myself, or a legitimate mortgage loan counselor. Please just do not let the bank foreclose on you without trying to prevent foreclosure. If you have a mortgage loan with Wells Fargo, Bank of America (BAC Home Loans or Countrywide Mortgage), CitiMortgage, Chase (JPMorgan Chase), America's Servicing Company (ASC), GMAC, a Fannie Mae owned loan, a Freddie Mac owned loan, an FHA insured mortgage loan, a THDA mortgage loan, or any type mortgage loan, and you have missed mortgage payments, or will miss mortgage payments, please Contact Jim for a free no obligation consultation to discuss your foreclosure prevention options.

Free* Short Sale and Foreclosure Help and Assistance for Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville and Middle Tennessee Financially Distressed Homeowners and Property Owners. Stop the Bank from Foreclosing with a Quick Cash Offer or Short Sale. If you are a Nashville, Brentwood, Franklin, Nolensville, Spring Hill, Thompson's Station, Murfreesboro, Smyrna, LaVergne, Columbia, Mt. Juliet, Springfield, Gallatin, Hendersonville or Middle Tennessee homeowner, property owner, condo owner, real estate investor, home builder or real estate developer who cannot pay your mortgage payments (due to losing your job, having your income reduced, illness, health problems, adverse business conditions, slow sales, loss of investment property tenants, vacancy issues, lack of funds to complete the project, feuding business partners, etc.), know that you will not be able to pay your mortgage, have defaulted on your mortgage, are already in foreclosure, or owe more than your home is worth, please contact Jim to discuss a short sale (when the real estate sale proceeds are not sufficient to pay off the mortgages and liens on the property). Jim helps sellers (homeowners, property owners, condo owners, owners of high end homes and properties (estate homes, luxury homes and executive homes), real estate investors, home builders and real estate developers) of distressed real estate, short sales, pre-foreclosures, foreclosures, investment properties, failed new construction projects and struggling commercial real estate developments located in any Middle TN County (Rutherford, Williamson, Davidson, Maury, Sumner & Robertson). If you need to short sell your house or property, or you need a quick sale to stop a foreclosure sale, you can Get Free* Short Sale and Foreclosure Help and Assistance from a Nashville Tennessee and Middle Tennessee Short Sale and Foreclosure REALTOR, Real Estate Expert and Real Estate Investor. (*Free: In a real estate short sale, the bank or mortgage company usually approves and pays all of Jim's commissions and fees.)

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